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MKT610 Current Final Term shared by iftikhar Fall 2013 File 8

How does empathy enhance employees’ communication skills interact with customers?
How would you differentiate the traditional approach of customer relationship management form modern approach?
How Field Sales Online helps manager to increase sales executives’ productivity?
It is said that customers can also be an exceptional source of information. How?
What is meant by good word-of-mouth and how does it affect business?
Discuss why organization has changed its focus from product oriented approach to customer oriented approach?

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