mcqs from shahzad sadia file and few out of course.
3*3
dysfunactional system characteristic
customer and financial perspective in score card
5learning disciplines,describe any two.
5*5
awakening system characteristics
empowerment
demings 14 points,write any five
disuss any 5 considerations that management could take in
account when measuring, analyzingand reviewing the quality management system
special causes and common causes with example
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