My today's mkt610 paper:
Total 64 questions
Mostly Mcq from past and easy.
SUBJECTIVE QUESTIONS
1.Moment of truth?which is in lesson 44
2.EXplain 4c of CRM? which is in lesson 34
3.CRM Function?which is in lesson 28
4.E-CRM which is in lesson 32
5.How CRM impact on organization?which is in lesson 35
6.improve win probability?which is in lesson33
7.360 degree view of custmer? which is in lesson 28
8.define empathy? lesson 43(people and crm ka last paragraph
Total 64 questions
Mostly Mcq from past and easy.
SUBJECTIVE QUESTIONS
1.Moment of truth?which is in lesson 44
2.EXplain 4c of CRM? which is in lesson 34
3.CRM Function?which is in lesson 28
4.E-CRM which is in lesson 32
5.How CRM impact on organization?which is in lesson 35
6.improve win probability?which is in lesson33
7.360 degree view of custmer? which is in lesson 28
8.define empathy? lesson 43(people and crm ka last paragraph
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