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MGT502 Current Midterm Paper Shared by Kashif Spring 2014

Explain the benefits derived from involvement of people to improve their organizations' performance. 5

The ISO-9001(2000) Standard encourages the adoption of a process approach to quality management. How the organizations implement this approach to their quality management systems? 3

List down any five steps as suggested by Juran for quality improvement?5

How can managers ensure value to the customer? 5

What were the contributions of Juran to total quality management? 3





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